FAQS

Q. Where are you located?
A. 
Brookish & Lanky is located in Raleigh, North Carolina

Q. What is your phone number?
A.  
844-772-5634

Q. What is your return policy?
A.
 If you are not 100% satisfied, you may return your item within 14 days of receiving the item except for digtial downloads. Digital downloads are non-refundable.

We will refund you for the amount you paid for the physical items. You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. Please send returned items to our Returns department at:

Brookish & Lanky
Attn: Returns
514 Daniels St.
Bldg# 310
Raleigh, NC 27605

Q. Where do you ship from?
A.
 We ship from our partnered warehouses & factories located in the US and abroad. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.

Q. When can I expect my item(s) to arrive?
A. Digital downloads can be downloaded immediately.

Shipping times vary from product-to-product; based on demand and shipping location. The average shipping time is  7-10 business days for all orders to arrive. If you purchase more than one product in one order, each product may arrive at different times depending on which factory the product is coming from.

Q. How long will it take to receive a tracking number?
A. It will take usually between 2-5 business days.

Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders.
Please contact us at info@brookishandlanky.com if you don't receive one within 24 hours. 

Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to info@brookishandlanky.com

Q. How can I pay?
A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amazon Pay, and also Paypal

Q. Is Checkout on this site safe and secure?
A. Yes, all purchases made through www.brookishandlanky.com are safe and secure. 

Q. If I enter my email address will you sell my information?
A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts. 

To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at info@brookishandlanky.com